Problem
You’re trying to activate a new BlackBerry z10 device with a newly deployed BES 10 BlackBerry Device Service server but as you enter the activation password:
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The activation proceeds to the:
Contacting server
Don’t close Settings until complete.
… phase:
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Then fails with:
Activation Error
Check your login information and try again.
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Solution
I reviewed all of the event logs on the BlackBerry Device Service server but could not find any errors logged and searching on the internet did not provide additional information so I placed a call into BlackBerry’s support and was told by the engineer that the BlackBerry plan provisioned by the carrier was set to Standard and that we needed to request a change to Advanced. We contacted the carrier to have the plan changed and that ended up fixing the issue.
