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How to perform Content Search for Microsoft Teams IM messages

One of the more common questions I’ve been asked last year was how to search IM messages sent in Teams at a global level. The feature named Content Search is used to search IM messages in Teams and the following is a demonstration on how to use it.

Step #1 - Granting permissions for Content Search to search Teams Chat Data

Before you begin by granting the appropriate permissions to the account performing the Content Search by navigating to:

Security > Permissions

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Grant the administrator account the following permissions:

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Step #2 - Performing Content Search

1. Log into the Microsoft 365 admin console: https://admin.microsoft.com/

2. Click on the Security admin center:

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3. Click on Search > Content search:

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4. Create a new search by click on New search:

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5. Add the appropriate criteria for the search:

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The following is how you would configure the search to query the following:

Date: Between 2021-01-26 to 2021-01-27
Keywords: IM < this indicates that only IM messages will be returned
Specific locations: < this is configured for only a specific Teams user

More information on the keywords for queries can be found here:

Keyword queries and search conditions for Content Search and eDiscovery
https://docs.microsoft.com/en-us/microsoft-365/compliance/keyword-queries-and-search-conditions?view=o365-worldwide

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6. Initiating search will return the results for the user:

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The following is the documentation for Content Search:

Content Search
https://docs.microsoft.com/en-us/microsoft-365/compliance/content-search?view=o365-worldwide


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